Give us a call at (702) 501-6743. We’ll discuss your project and then send you a Quote. The Quote includes the project details, an estimate of the hours required, the specific deliverables and invoicing details as well as our standard Terms of Service. To accept the quote, simply fill out and sign the acceptance page. You can either fax or scan and email the Acceptance back to us, and we’ll get started on your project.

Writing and layout design are hard to quote with exact hours because of their creative nature. We do our best to estimate how long a project will take; however, there are many unknowns at the beginning of each project. Our goal is not to exceed the number of hours stated on the Quote. We will contact you if the project gets close to that upper number. And remember, you are only billed for the ACTUAL hours our Writers and Designers spend working on your project.

The phrase, “Change is the only constant” is especially true in writing and layout design. It’s sometimes hard to know what should or should not be included in a publication at its inception. Minor changes generally do not affect the original Quote. Major changes can change the number of hours originally quoted. Any agreed upon hours above those quoted are billed at the stated rate in “good faith” as outlined in our standard Terms of Service.

Invoicing specifics are determined based on your project. A 50% deposit (based on the maximum hours stated in the Quote) is required for all projects. Work will not begin until the deposit has been received and cleared through the bank. Upon completion of the each draft, you’ll receive an invoice for any hours beyond those covered by the deposit amount. All invoices are due upon receipt.

We accept company or personal checks. All checks must clear at the bank before your project begins.

You retain all copyrights for any material we write or design for your company. Additionally, you’ll have access to the outlines, drafts, source materials, and the final document and PDF upon completion of your project. This enables you to archive this information within your own network.

Written Designs utilizes FTP accounts instead of sending documents through email to avoid lost or bounced emails due to attachment size. You’ll receive a secure FTP account on the Written Designs server. Throughout the project, you’ll upload source material for us to use and download drafts for review from this server. You'll also be able to access all your final publication files on the server once the project is complete.

Your project files will stay in your FTP account for 90 days after the completion of your project. During this 90 day period, you should download all the files and save them on your network or computer. After the 90 day period expires, your files are deleted from the FTP server.

Rates for Access application development and other general consulting services range from $95-$125 per hour depending on the project.

Professional Technical Communicators are trained in more than just writing. Technical Communicators look at more than just words. We consider how the document will be used so that the layout and flow of information is presented in a logical and easy-to-find manner. We consider who will be using the document and customize our tone and message to the various types of audiences. Professional Technical Communicators are also experienced in usability design, learning theories and a variety of other communication studies. If you had an electrical problem in your office would you call in a college-kid who knew a little about wiring to fix it? Why take the same risks with your company’s publications?

By all means, YES, if you have enough projects to keep them busy in a full-time position. However, many businesses have very specific technical publication needs that only occur at certain times during the year or during a project. For these situations, it makes more sense to work with a Technical Publications firm like Written Designs. You get to work with professional Technical Communicators and Designs who deliver quality technical publications while avoiding the typical costs associated with a full-time employee (salary, taxes, health care, retirement, etc.).

Generally, most projects are completed from our home office in Murfreesboro, TN. This saves you money because you do not need to furnish a work area nor purchase an additional computer terminal and software licenses. However, we understand that there may be times when we need to travel to your office for specific information or testing. If you’re in the Nashville area, traveling is relatively easy. For clients located outside the area, more logistics are involved. Call us at (702) 501-6743 and we can discuss your specific needs.

Collaboration is a key part of the writing process. Here at Written Designs, we use online collaboration tools to help bridge the distance gap. When we meet through an online meeting, we'll have the ability to look at, discuss and edit the same document in real-time. It's another service that helps keeps us in touch with your specific needs even if we're miles apart.

Libby spent 10 years living and working in Las Vegas, NV and made numerous contacts in the area. When she relocated to Tennessee, it was easier to keep the existing phone number to ensure our clients could reach us easily.

We’ve found that Microsoft Word is the most portable document format that is widely used by a variety of businesses. Additionally, using Microsoft Word enables our clients to make minor updates to their documents as their business changes. Content from Microsoft Word can also be easily integrated into MadCap, FrameMaker or other content creation software.

The mark of a good Technical Communicator is being able to write about topics they know nothing about. Our job is not to be an expert on the topic. Our job is to make the topic understandable to your audience (who may or may not be experts either) through the written word. Like any other type of writing, technical writing is a collaborative effort. You’ll provide us with source material and research links. We’ll write the material. Then you, the expert, will review the content for accuracy. You’re always an active partner in the process to ensure the publication satisfies your specific business needs.